Bravura Networks, Southern California's leading and fastest growing managed service provider of IT networking, services and solutions is actively seeking energized self-starters to grow with us in a unique business development career opportunity. We are looking for a dynamic business systems analyst II to enhance our current team. This position is the key to growing our organization and cultivating the relationships with our current and future client base. This is for individuals who can to work in a fast pace environment and want to grow with the company. Qualified candidates should have excellent communication skills, be self-disciplined, goal oriented, and have a positive attitude. If you're looking for an awesome career opportunity working with other great people and the best clients in the world then send your resume to careers@bravuranetworks.com.

Responsibilities (include but not limited to):

Reviews, analyzes, and evaluates business systems and user needs. Works primarily on systems at client sites and can function as the primary Analyst/Engineer for the client. Manages some vendor relationships for the client. Formulates systems to parallel overall business strategies. Writes detailed description of user needs, program functions, and steps required to develop or modify systems or network architecture. Familiar with relation database concepts, and client-server concepts. Relies on limited experience and judgment to plan and accomplish goals. Performs a variety of tasks. Works under general supervision. Typically reports to Service Manager. A certain degree of creativity and latitude is required. Local travel is required.

Minimum Requirements:

• Education: Bachelor's degree
• Experience: 3-10 years related experience
• Certifications: Microsoft Systems Engineer (MCSE)
• Must be able to understand customer needs and translate requirements into technology solutions. Must be able to understand and support the infrastructure and business critical applications.
• Strong customer service and customer facing skills
• In depth troubleshooting capabilities including Windows, Office, Active Directory, Exchange, DNS, DHCP, VPN
• Expertise in all aspects of administration for the Microsoft Windows operating systems including installation, management, application deployment and security
• Well organized and capable of making decisions
• Ability to work without supervision
• Excellent grammar and documentation skills as well as written and verbal communication skills
• Strong attention to detail
• Must be able to work on call during non-standard hours
• Team player and excellent collaborative skills

Full time employees are eligible for a company benefits package(if hired full time) including a medical, dental, and vision plan, life insurance, retirement plan with matching, paid holidays and PTO.

Bravura Networks, Southern California's leading and fastest growing managed service provider of IT networking, services and solutions is actively seeking energized self-starters to grow with us in a unique business development career opportunity. We are looking for a dynamic Level 1 Service Desk technician to enhance our current team. This position is the key to communication for our organization. This is for individuals who can to work in a fast pace environment and want to grow with company. Qualified candidates should have excellent communication skills, self-disciplined, be goal oriented, and have a positive attitude. If you're looking for an awesome career opportunity working with other great people and the best clients in the world then send your resume to careers@bravuranetworks.com. Responsibilities (include but not limited to):

• Act as the customer interface for all inbound inquiries. Act as case owner regardless of the type of inquiry. Coordinate other dept. resources as necessary to resolve the customer issue or question. Escalate if needed.
• Experienced multi-tasker able to work multiple customer issues while continuing to provide a high level of customer satisfaction.
• Create Service tickets and monitor in real time the Service Board
• Follows up with customers to ensure that customer inquiries are resolved within the contracted or acceptable time frame.
• Monitor Customer Support's Help Inbox for emails and identify, document and respond to requests immediately upon receipt.
• Maintain communications with outside support technicians regarding job status & changes
• Help control efficiency
• Courteously and tactfully handle customer complaints or misunderstandings in a professional manner
• Maintain creditability and confidence of customers

• 2 - 5 years of experience in technical/customer support role
• College degree
• Microsoft certification or equivalent
• Effective telephone communicator
• Ability to multi-task and work in a fast-paced environment
• Good computer skills, including experience with Microsoft Office, Windows XP
• Good troubleshooting skills and familiarity with Remote access technologies (dial up, broadband etc) and experience with Help Desk ticketing systems (ConnectWise, Service-Now, Magic, TrackIt, Remedy, etc)
• Well organized and capable of making decisions
• Ability to work with and without supervision
• Excellent grammar and documentation skills
• Strong attention to detail
• Team player and excellent collaborative skills

Full time employees are eligible for a company benefits package (if hired full time) including a medical, dental, and vision plan, life insurance, retirement plan with matching, paid holidays and PTO.